Privacy Policy

Last Updated: May 28, 2026

Welcome to Chumba Casino. We take your privacy and the security of your personal information very seriously. This Comprehensive Privacy Policy ("Policy") is designed to inform you, as a user of our website, mobile applications, and related services (collectively, the "Services"), about how we collect, use, disclose, and safeguard your personal data. By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Policy and our Terms and Conditions.

This Policy applies to all individuals who access or use our Services, regardless of the device used (e.g., computer, mobile phone, tablet) or the method of access. If you do not agree with any part of this Privacy Policy, please discontinue your use of our Services immediately.

1. Information We Collect

To provide you with the best possible social casino experience, we must collect and process various types of information. This includes information you provide directly to us, information we collect automatically when you use our Services, and information we may obtain from third-party sources.

• Personal Identification Information: When you register for an account, participate in our sweepstakes, or verify your identity for prize redemptions, we collect personal details such as your full legal name, date of birth, residential address, email address, telephone number, and government-issued identification numbers (where required by law for KYC/AML compliance).
• Financial and Transactional Information: If you choose to purchase Gold Coin packages, we collect payment information. This may include credit/debit card numbers, billing addresses, bank account details, and e-wallet identifiers. Please note that we utilize secure, third-party payment processors, and we do not store full credit card numbers on our own servers.
• Account Credentials: We collect your chosen username, password (stored in a securely hashed format), and security question answers to secure your account access.
• Automated Usage Data: When you navigate our platform, we automatically collect technical information via cookies and similar tracking technologies. This includes your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, geographic location data, the pages you view, the games you play, and the time and duration of your visits.
• Communications Data: We retain records of your interactions with our customer support team, including emails, live chat transcripts, and records of mailed-in sweepstakes requests.

2. How We Use Your Information

We utilize the information we collect for a variety of critical business and legal purposes, all aimed at providing a seamless, secure, and highly entertaining gaming environment.

Primarily, your data is used to create and manage your player account, process your Gold Coin purchases, and facilitate the redemption of Sweeps Coins for cash or gift card prizes. Without accurate personal data, we cannot legally fulfill these core service functions. We also use your data to communicate with you regarding important account updates, technical notices, and changes to our terms or policies.

Furthermore, we leverage usage data to analyze trends, administer the website, track user movements around the platform, and gather demographic information. This analytical insight allows our development team to optimize game performance, improve user interfaces, and tailor the content you see to your specific preferences. With your explicit consent, we may also use your contact information to send you promotional materials, newsletters, and exclusive offers related to Chumba Casino.

Critically, your information is used to maintain the safety and integrity of our platform. We actively monitor user activity to detect, investigate, and prevent fraudulent transactions, unauthorized access, cheating, and other illegal activities. We also process your identification data to comply with strictly mandated legal obligations, including age verification, anti-money laundering (AML) regulations, and tax reporting requirements.

3. Cookies and Tracking Technologies

Like most modern digital platforms, Chumba Casino employs cookies, web beacons, pixel tags, and other similar tracking technologies to enhance your user experience. Cookies are small text files placed on your device's hard drive that help us recognize your browser and capture specific information.

We use essential cookies that are necessary for the operation of our website, such as those that keep you logged in securely while you navigate between pages. We also utilize performance and analytics cookies (such as Google Analytics) to understand how players interact with our games, allowing us to identify and fix technical issues quickly. Finally, advertising cookies may be used to deliver targeted marketing campaigns and measure their effectiveness.

You have the ultimate control over your cookie preferences. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being placed. However, please be aware that disabling cookies may significantly impact your ability to use certain features of the Chumba Casino platform, particularly those related to account login and gameplay.

4. How We Share Your Information

We do not sell, rent, or trade your personal identification information to unauthorized third parties for their own direct marketing purposes. However, to operate our business effectively, we may share your information with trusted entities under strict confidentiality agreements.

We share data with our affiliated corporate entities to provide shared services and unified customer support. We also engage external service providers to perform functions on our behalf, including payment processing, identity verification, fraud prevention, marketing automation, data hosting, and customer service management. These providers are only granted access to the specific personal data necessary to perform their contracted duties and are legally prohibited from using it for any other purpose.

We may also disclose your personal information if required to do so by law, court order, or subpoena, or if we believe in good faith that such action is necessary to comply with legal processes, protect and defend our rights or property, prevent physical harm or financial loss, or investigate suspected illegal activities.

5. Data Security and Retention

Protecting your data is our highest priority. We implement robust, industry-standard physical, technical, and administrative security measures designed to safeguard your personal information against accidental loss, unauthorized access, alteration, and disclosure. All sensitive transactional data and personal details are encrypted using Secure Socket Layer (SSL) technology during transmission over the internet.

Despite our extensive efforts, no security system is completely impenetrable. We cannot guarantee the absolute security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the internet. You play a vital role in protecting your data by maintaining the strict confidentiality of your account password.

We will retain your personal information for as long as your account is active, or as needed to provide you with our Services. We will also retain and securely archive your data as necessary to comply with our binding legal obligations, resolve disputes, enforce our agreements, and maintain accurate financial records.

6. Your Privacy Rights and Choices

Depending on your geographic location and applicable local laws (such as the California Consumer Privacy Act - CCPA, or the Virginia Consumer Data Protection Act), you may possess specific rights regarding your personal information.

These rights may include the right to request access to the personal data we hold about you, the right to request correction of inaccurate or incomplete data, the right to request deletion of your personal data under certain circumstances, and the right to opt-out of the sale or sharing of your personal information for targeted advertising.

You can manage your promotional communication preferences at any time by clicking the "unsubscribe" link located at the bottom of our marketing emails, or by adjusting the notification settings within your account profile. To exercise any of your statutory privacy rights, please submit a formal request via our customer support portal.

7. Children's Privacy

Chumba Casino is strictly intended for an adult audience. Our Services are not directed to, nor do we knowingly collect personal information from, children under the age of 18 (or the age of majority in your jurisdiction, whichever is higher). If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our secure databases and terminate the associated account.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. When we make material changes to this Policy, we will revise the "Last Updated" date at the top of this document and provide prominent notice on our website or directly via email. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our dedicated Data Protection Officer. You can reach us by navigating to our Help Center and submitting a secure support ticket, or by writing to our registered corporate address listed in the footer of this website.